Customer Success
We help customers get the most out of Cloudsmith, from the moment they select Cloudsmith through full rollout and beyond.
Build global scale software. Build a truly special company.
Our mission
Cloudsmith is scaling up and on a mission to control and secure the software supply chain. We’re building a category-defining product, and an incredible company
Who we are
We're born and bred in Belfast, Northern Ireland. From right here in Belfast, we’re building massive-scale software that changes how teams work in large enterprises around the world. We're well-funded, and growing quickly.
Our mission
Software today is assembled from pre-existing artifacts, and largely AI agents do most of the work. Cloudsmith gives developers and their AI agents a single source of truth for everything that goes into their software. We're an indispensable component of the AI-driven software development lifecycle.
How you can help
Can you push what the cloud can do at scale? We need the best - people who can define the future of software development, and shape what we think will be a multi-billion dollar company. We're just getting started. It's all to play for. And it’s right here in Belfast.
Our journey
The Cloudsmith story
Our values
The Tao of Cloudsmith
Our values guide how we think, collaborate, and make decisions every day. Explore the principles that define who Cloudsmith is, how we work together, and what it means to be part of a team building something special.
Tao of Cloudsmith
Honesty and Transparency
Hide nothing, then there is nothing to hide
Openness and honesty are fundamental to building trust with customers and within the team. Cloudsmith aims to communicate clearly about what is happening and keep people informed rather than obscuring information behind selective statistics or messaging.
Automate Everything
If it can be automated, it should be automated
Manual, repetitive tasks should be automated wherever possible, written once and versioned, atomic, and reliably repeatable. Automation lets Cloudsmith scale beyond human capacity, reduce errors, and move faster.
Cloud Capabilities
Be elastic; leverage the capability of the cloud
The elasticity, flexibility, and scalability of the cloud make it possible to deliver a service beyond what traditional infrastructure allows. Designing for the cloud from day one lets Cloudsmith exploit its advantages and help customers do the same.
Collective Ownership
Everything is permitted, nothing is exclusive
Responsibility and ownership are shared equally across the team, with no concept of sole ownership. Anyone can change any part of the product for the greater good, backed by peer review, continuous integration, testing, and customer feedback.
Customer Collaboration
Give customers a voice and make sure we listen
Involving customers early and often ensures Cloudsmith builds the right software. Giving them an active voice in product direction limits scope creep and makes sure features do what they say on the tin, and do it well.
Just Better
Better trained, better equipped, better … just better!
Borrowed from Red Dwarf, this principle is born of aspiration, not arrogance. Everything can be improved, good enough is never simply good enough, and there is no best, just better.
Sustainable Pace
A sustainable pace establishes a sustainable service
People do their best, most creative work when fully rested. Better planning, practices, and testing minimize overtime culture, so no one is asked to work more than required or treated as a disposable resource.
Pragmatic Programming
Perfection is the enemy of good; practicality first, perfection later
Every problem is approached with a practical mindset while still caring deeply about craftsmanship. Cloudsmith keeps learning new techniques and tools, values admitting when it is wrong, and takes customer happiness seriously.
Global team, Belfast HQ
Working at Cloudsmith
All new employees onboard in our Belfast HQ. You may work here in Northern Ireland, or your role may be based in other parts of the UK, the Republic of Ireland, the US, or India. Get your work done, with flexibility that works for you. Each role clearly lists eligible locations.
Onboard in Belfast
Every new Cloudsmither comes to Belfast for onboarding. This is a chance for you to visit our home city, meet other Cloudsmithers and get off to a great start.
Weekly all-hands
The whole company gets together every Monday for a CEO-led all hands. We review the numbers, highlight the wins, and talk about what's coming up.
5 minutes with Glenn
A short video from our CEO every Friday, covering what is top of mind for the week.
#cheers-for-peers
Our Slack channel where Cloudsmithers say “thanks” to other Cloudsmithers. It's an easy way to highlight the teammates going the extra mile to help Cloudsmith succeed.
Our teams
Built by brilliant teams
Design
We're building a global brand, crafting satisfying software, and shaping future possibilities.
Engineering
We build the infrastructure and product features our customers rely on to remain productive and secure.
Finance
We give Cloudsmith the tools and insights to grow with confidence.
HR and Talent Acquisition
We support a workplace where people can accomplish their best work, and build the team of the future.
Marketing
We use data, content and clever campaigns to connect Cloudsmith with prospective customers.
Operations
We're the glue that holds Cloudsmith together, operating the services Cloudsmithers need to operate effectively.
Product
We shape the future of the product to ensure it's solving customer problems, and tracking in the right direction.
Sales
We consult with the world's leading enterprises to understand their objectives and connect them with Cloudsmith's value.
Security
We protect Cloudsmith and our customers from the threats facing modern software.
Working at Cloudsmith
Hear it from the people who live it
What’s it actually like to work at Cloudsmith? Our team share the moments, quirks and everyday things that make working here what it is.
“The people really make Cloudsmith the place it is. The people have just made my transition into the company so much easier”
Fionnuala CullenWorkplace Coordinator
“I think that's part of our charm is with Cloudsmith and why people wanna work with us a lot is just that we're sincere.”
Dave McConvilleCustomer Success, Team Lead (AMER)
“You're really encouraged to get involved in as many different things as you're interested in and learn new skills.”
Caitriona McCaffreySenior Data Engineer
“It does truly feel like everyone's very well aligned here on what it takes to succeed. At the end of the day, like, we're all in this team sport together.”
Devon LawlerPrincipal Solutions Engineer
“It's truly unique, the caliber of talent we have here, and everyone is still so nice and supportive.”
Naomi DicksonTalent Acquisition Lead
“You probably get an opportunity to work at this type of company maybe once or twice in your entire career.”
Gautam RishiHead of Sales, EMEA
“We're looking for people with passion and excitement to help us all level up as a team.”
Juliana KellyVP of Growth Marketing
“I have not worked with such a wonderful team, wonderful people across all the departments. The people is the backbone of the cloudsmith.”
Parul JhawarPerformance Marketing Manager
Company offsites
Come together in Belfast
The entire Cloudsmith team comes together in Belfast twice a year, to reconnect, collaborate and recharge from each other. Our offsites are a chance to step away from the screens, share ideas, celebrate what we’ve achieved and spend time with the people behind the work.
#banter-slack
Our Slack is great craic
Lots of dedicated channels for the things people actually care about outside of Cloudsmith - dogs, running, food, gaming, terrible puns, and a steady stream of banter.
#banter-food
“Been on a serious homemade guinness bread buzz lately. Lovely with a bit of BUHHER.”
Dara HayesSenior Software Engineer
#banter-food
“Toffee Apple Donuts!”
Chris McEvoySenior Software Engineer
#banter-food
“I spent 5 hours making ramen yesterday!”
Sean MeehanSenior Software Engineer
#banter-pets
“Some friends from around the farm”
Bill KimakSenior Onboarding Manager
#banter-pets
“After an extended holiday in Cork - I've finally gotten Kevin back to London.”
Liana ErtzProduct Manager
#banter-pets
“Meet the newest member of the Carson family. This is Tippi. We rescued her out of a hedge beside the road (she ran out in front of the car), a week ago.”
Alan CarsonCo-Founder & Chief Strategy Officer
#banter-weekend
“I went diving around Rathlin Island on Sunday - it was fantastic.”
Claire McDyreProduct Manager
#banter-plants
“Pumpkin update! We made it!”
Jonathan SynnottSenior Researcher
#banter-pets
“Planted some cat mint at the weekend to ingratiate myself with the neighbourhood cat population. Worked a little too well...”
Caitriona McCaffreySenior Data Engineer
#banter-plants
“WE HAZ STRAWBERRY!”
Paddy CareyPrincipal Engineer
#banter-weekend
“Last week was so much fun and learning with @nick and @colin.moynes visiting the Jaipur office.”
Abhinav GehlotLead Support Engineer
#banter-food
“Went to Belfast Cookery School for their steak night class”
Fionnuala CullenWorkplace Coordinator
#banter-pets
“Seeing my black Labrador Gabby whom I've not seen for several long months”
James MatchettHead of Security
#banter-plants
“I've gotten rid of the weeds and replaced the missing fences… think I'll try my luck with shade tolerant grass seed”
Jason GilmourSenior Product Designer
#banter-weekend
“The last week I went on a trip to the Dolomites in the Alps. If you enjoy hiking, I highly recommend it.”
Ryan DonatSenior Solutions Engineer
#banter-food
“I made a pumpkin pie.”
Paul MayVP of Design
Benefits & perks
Benefits that work for you
Our core benefits are available to everyone, with additional perks and support tailored to where you live and work.
Flexible working hours
Work your contractual weekly hours with flexibility that works for you, to balance collaboration, appointments and life outside work.
Global team, Belfast HQ
All new employees onboard in our Belfast HQ. You may work here in Northern Ireland, or your role may be based in other parts of the UK, the Republic of Ireland, the US, or India. Get your work done, with flexibility that works for you. Each role clearly lists eligible locations.
Market-leading salary
Market-leading compensation that recognises the value you bring and the impact you have at Cloudsmith.
Share options
Everyone gets stock options. We all share in Cloudsmith's future. Shares vest over time as you stay with us.
Life insurance
Financial protection for you and your loved ones, with life insurance provided as part of your benefits package.
Income protection
Short and long-term disability provision for income support during periods of sickness absence, helping provide peace of mind when you need it most.
Health & wellbeing
Access health, wellbeing and employee assistance support, with specific cover and services depending on where you're based.
Equipment and home working support
We kit you out properly - premium hardware, monitors, headphones, docking stations and ergonomic essentials, all provided from day one.
Branded company swag
We ship a range of cosy, useful, clever items to all new employees to say thanks for joining Cloudsmith.
35 days annual leave
Take 35 days of annual leave each year, inclusive of bank holidays, plus an extra day off to celebrate your birthday.
Parental leave
Enhanced paid leave for maternity and paternity, dependant on qualifying length of service.
Health insurance
Access Bupa health insurance after three months, including support for surgeries, therapy and cancer care, with the option to add family members.
Cash plan
After three months, Westfield Health provides cover towards optical, dental and other therapy treatments, with options to upgrade your cover or add your partner.
Pension
You can opt into our Aviva pension scheme from day 1, with Cloudsmith matching employee contributions up to 8%.
Lifestyle benefits
Enjoy benefits including electric vehicle leasing, cycle to work scheme and discounts from brands through BenefitHub and Westfield Rewards.
Compatibility
What we look for
Smart
Don't do simple tasks over and over, look for efficient ways to work. Create document and asset templates, automate tasks where possible and help people to self-serve to leave more time for the big projects.
Innovative
Employ a problem-solving mindset at all times. Look for better ways to communicate. Every touchpoint internally and externally is an opportunity to create something excellent and build our reputation.
Unlimited
Think big, think global. Plan for the future, plan for scale. Create scaleable processes to support business needs and ways of designing. Don't place limits on your imagination or creativity.
Diligent
Take a conscientious approach. Consider security in every decision - present the company in a way which shows we take security seriously and can be trusted.
Collaborative
Approach everything with curiosity and enthusiasm. Always learning. Work collaboratively with other functions across Cloudsmith to support their creative needs and achieve our shared goals. Assume positive intent at all times.
Empathetic
Always place the developer/customer/audience at the centre to create intuitive and engaging designs that communicate clearly and effectively.
Transparent
Communicate honestly and with integrity. Share knowledge and information openly. As a function that supports the creative needs of other functions, we might spot opportunities for connections or efficiencies - join the dots where possible.
Be awesome
Above all else, be a decent human being, always striving to do their best.
How we hire
A transparent hiring process, run by real people
Every application is read by a real person - no automated sift, no keyword filters. We’ll show you the full process upfront, including every stage, who you’ll meet, and how to prepare.
Open roles