Customer Success Team Lead

TL;DR: We're seeking a leader to own the delivery and direction of our EMEA-based success team.

About Cloudsmith

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols.

We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain.

Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.

Key Responsibilities

As a Customer Success, Team Lead you’ll be reporting to the VP of Customer Success. The Customer Success Team Lead (EMEA) is the primary accountable owner for retention and expansion targets across the EMEA region. This is a player/coach role - you'll hold a direct portfolio of strategic enterprise accounts while leading, developing, and growing a team of Customer Success Managers. You'll operate at both a strategic and tactical level, contributing to the broader Customer Success department's direction while remaining close enough to complex customer situations to coach, resolve, and drive continuous improvement.

Required Experience, Qualities & Skills

We're looking for someone who has demonstrated the ability to lead through others - not just by being the best individual contributor in the room.

• 8+ years in Customer Success, technical account management, or a closely related field - with at least 1–2 years in a team leadership or senior mentoring capacity.

• Proven track record of owning retention and expansion outcomes across a portfolio of enterprise accounts.

• Experience working with technical software products or developer tooling (artifact management, CI/CD, DevSecOps, or similar).

• Strong coaching instinct - you care about the development of the people around you as much as your own performance.

• Comfortable operating in ambiguity; able to make sound, balanced judgement calls in complex customer and team situations.

• An enthusiastic and effective communicator - able to appeal to and connect with both technical and non-technical audiences.

• Familiarity with a fully remote, async-first working environment.

• Deeply curious and a genuine learner - unafraid to admit what you don't know and driven to fill the gap.

Cultural Values We're Looking For

• Curiosity over certainty: You go deep on problems before jumping to solutions, and you’re genuinely interested in the domain

• Directness with care: You say what you think, give honest feedback, and create space for others to do the same

• Craft and rigour: You care about doing product well, not just doing product fast

• Builder’s mindset: You’re comfortable with ambiguity and energised by the chance to shape something that’s still being defined

• Invested in people: You know that the best product work comes from strong teams, and you take that seriously

Impact & Opportunity

This role offers the chance to shape how enterprises understand and secure their software supply chains - a problem that’s only growing in importance. Software supply chain security is still being defined as a discipline: the standards, the tooling, and the practices are all evolving fast. You’ll have the scope, the team, and the backing to influence how the industry thinks about this, from a company that’s already in the critical path for how software is delivered worldwide. From startups to Fortune 500 companies, your work will directly impact how organizations control and secure their software supply chains.

Growth & Development

This role sits at the centre of our most strategically important product area, with real scope to grow alongside the company. We’re building toward IPO, and the people shaping this chapter will have a meaningful stake in what comes next.

Benefits, Location & Work Environment

Note: You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship.

Headlines

• A highly competitive compensation package, including pre-IPO equity.

• Comprehensive private healthcare plans.

• Generous annual leave and flexible working practices to suit your lifestyle.

• A professional development budget for conferences and training.

• Regular (monthly-ish) travel may be required for team meetings.

• Regular (quarterly-ish) travel may also be required for events and customers.

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24/7. We use our H.Q. regularly for activities like working sessions, team planning, meet-and-greets, and sometimes other group activities. We also hold company off-sites in Belfast twice a year, featuring guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

The Final Word

We’re looking for someone who can balance strategic vision with genuine hands-on craft - who has the domain depth to lead in a complex technical space, and the people leadership to bring out the best in the team around them. We’re building the world’s software supply chain platform and we want to hear from you if you’re excited to help shape it, from today until IPO and beyond.