Customer Success
We help customers get the most out of Cloudsmith, from the moment they select Cloudsmith through full rollout and beyond.



Hide nothing, then there is nothing to hide
Openness and honesty are fundamental to building trust with customers and within the team. Cloudsmith aims to communicate clearly about what is happening and keep people informed rather than obscuring information behind selective statistics or messaging.
If it can be automated, it should be automated
Manual, repetitive tasks should be automated wherever possible, written once and versioned, atomic, and reliably repeatable. Automation lets Cloudsmith scale beyond human capacity, reduce errors, and move faster.
Be elastic; leverage the capability of the cloud
The elasticity, flexibility, and scalability of the cloud make it possible to deliver a service beyond what traditional infrastructure allows. Designing for the cloud from day one lets Cloudsmith exploit its advantages and help customers do the same.
Everything is permitted, nothing is exclusive
Responsibility and ownership are shared equally across the team, with no concept of sole ownership. Anyone can change any part of the product for the greater good, backed by peer review, continuous integration, testing, and customer feedback.
Give customers a voice and make sure we listen
Involving customers early and often ensures Cloudsmith builds the right software. Giving them an active voice in product direction limits scope creep and makes sure features do what they say on the tin, and do it well.
Better trained, better equipped, better … just better!
Borrowed from Red Dwarf, this principle is born of aspiration, not arrogance. Everything can be improved, good enough is never simply good enough, and there is no best, just better.
A sustainable pace establishes a sustainable service
People do their best, most creative work when fully rested. Better planning, practices, and testing minimize overtime culture, so no one is asked to work more than required or treated as a disposable resource.
Perfection is the enemy of good; practicality first, perfection later
Every problem is approached with a practical mindset while still caring deeply about craftsmanship. Cloudsmith keeps learning new techniques and tools, values admitting when it is wrong, and takes customer happiness seriously.

We help customers get the most out of Cloudsmith, from the moment they select Cloudsmith through full rollout and beyond.
We're building a global brand, crafting satisfying software, and shaping future possibilities.
We build the infrastructure and product features our customers rely on to remain productive and secure.
We give Cloudsmith the tools and insights to grow with confidence.
We consult with the world's leading enterprises to understand their objectives and connect them with Cloudsmith's value.
We protect Cloudsmith and our customers from the threats facing modern software.
We support a workplace where people can accomplish their best work, and build the team of the future.
We shape the future of the product to ensure it's solving customer problems, and tracking in the right direction.
We use data, content and clever campaigns to connect Cloudsmith with prospective customers.
We're the glue that holds Cloudsmith together, operating the services Cloudsmithers need to operate effectively.
“The people really make Cloudsmith the place it is. The people have just made my transition into the company so much easier”

“I think that's part of our our charm is with Cloudsmith and why people wanna work with us a lot is just that we're sincere.”

“You're really encouraged to get involved in as many different things as you're interested in and learn new skills.”

“It does truly feel like everyone's very well aligned here on what it takes to succeed. At the end of the day, like, we're all in this team sport together.”

“It's truly unique, the caliber of talent we have here, and everyone is still so nice and supportive.”

“You probably get an opportunity to work at this type of company maybe once or twice in your entire career.”

“We're looking for people with passion and excitement to help us all level up as a team.”

“I have not worked with such a wonderful team, wonderful people across all the departments. The people is the backbone of the cloudsmith.”








“Been on a serious homemade guinness bread buzz lately. Lovely with a bit of BUHHER.”


“Toffee Apple Donuts!”


“BBQ scenes from this weekend. May every Saturday be like this forevermore...”


“I spent 5 hours making ramen yesterday!”


“Some friends from around the farm”


“After an extended holiday in Cork - I've finally gotten Kevin back to London.”


“Meet the newest member of the Carson family. This is Tippi. We rescued her out of a hedge beside the road (she ran out in front of the car), a week ago.”


“I went diving around Rathlin Island on Sunday - it was fantastic.”


“Pumpkin update! We made it!”


“Planted some cat mint at the weekend to ingratiate myself with the neighbourhood cat population. Worked a little too well...”


“WE HAZ STRAWBERRY!”


“Last week was so much fun and learning with @nick and @colin.moynes visiting the Jaipur office.”


“Seeing my black Labrador Gabby whom I've not seen for several long months”

Work your contractual weekly hours with flexibility that works for you, to balance collaboration, appointments and life outside work.
Work from home within the country where you’re hired. You'll visit Belfast periodically to connect and collaborate.
Competitive compensation that recognises the value you bring and the impact you have at Cloudsmith.
All permanent employees receive share options on joining, giving you the opportunity to share in Cloudsmith's future. Shares vest over time as you stay with us.
Financial protection for you and your loved ones, with life insurance provided as part of your benefits package.
Short and long-term disability provision for income support during periods of sickness absence, helping provide peace of mind when you need it most.
Access health, wellbeing and employee assistance support, with specific cover and services depending on where you're based.
We kit you out properly - premium hardware, monitors, headphones, docking stations and ergonomic essentials, all provided from day one.
We ship a range of cosy, useful, clever items to all new employees to say thanks for joining Cloudsmith.
Take 35 days of annual leave each year, inclusive of bank holidays, plus an extra day off to celebrate your birthday.
Enhanced paid leave for maternity and paternity, dependant on qualifying length of service.
Access Bupa health insurance after three months, including support for surgeries, therapy and cancer care, with the option to add family members.
After three months, Westfield Health provides cover towards optical, dental and other therapy treatments, with options to upgrade your cover or add your partner.
You can opt into our Aviva pension scheme from day 1, with Cloudsmith matching employee contributions up to 8%.
Enjoy benefits including electric vehicle leasing, cycle to work scheme and discounts from brands through BenefitHub and Westfield Rewards.
Don't do simple tasks over and over, look for efficient ways to work. Create document and asset templates, automate tasks where possible and help people to self-serve to leave more time for the big projects.
Employ a problem-solving mindset at all times. Look for better ways to communicate. Every touchpoint internally and externally is an opportunity to create something excellent and build our reputation.
Think big, think global. Plan for the future, plan for scale. Create scaleable processes to support business needs and ways of designing. Don't place limits on your imagination or creativity.
Take a conscientious approach. Consider security in every decision - present the company in a way which shows we take security seriously and can be trusted.
Approach everything with curiosity and enthusiasm. Always learning. Work collaboratively with other functions across Cloudsmith to support their creative needs and achieve our shared goals. Assume positive intent at all times.
Always place the developer/customer/audience at the centre to create intuitive and engaging designs that communicate clearly and effectively.
Communicate honestly and with integrity. Share knowledge and information openly. As a function that supports the creative needs of other functions, we might spot opportunities for connections or efficiencies - join the dots where possible.
Above all else, be a decent human being, always striving to do their best.