“They help you through everything you ask them. And the culture that we built here, the transparency and everything, so great.”
Ranjan SinghSenior Support Engineer
Customer Success at Cloudsmith
We help every customer get the most out of Cloudsmith, from the moment they select Cloudsmith, through onboarding and complete rollout. We build strong relationships with our customers, and we're on hand to support them whenever they need us.
What we do
We guide customers from onboarding to full rollout, helping them get the most from Cloudsmith across every format, team and pipeline.
How we work
We act as a partner, not a ticket queue. We listen closely, solve problems fast and turn what we learn into a better product.
Who we work with
We work with every part of the business; partnering with our Engineering team to address customer needs, and with our Product team to ensure customers' needs are top of mind.
Working at Cloudsmith
Hear it from the Customer Success team
What’s it actually like to work at Cloudsmith? Our team share the moments, quirks and everyday things that make working here what it is.
“I'm a senior support engineer, but I can push the boundaries of what that means. And I get support for doing that from individuals and different teams.”
Jeff TaylorSenior Support Engineer
“We don't want to be a silo. We want the customer's voice, opinions, issues and feature requests to resonate with everyone within Cloudsmith.”
Dave McConvilleCustomer Success, Team Lead (AMER)
“Transparency is the biggest thing in Cloudsmith. Everybody that you work with, there's nothing hidden from you.”
Abhinav GehlotLead Support Engineer
Compatibility
What we look for
Smart
Don't do simple tasks over and over, look for efficient ways to work. Create document and asset templates, automate tasks where possible and help people to self-serve to leave more time for the big projects.
Innovative
Employ a problem-solving mindset at all times. Look for better ways to communicate. Every touchpoint internally and externally is an opportunity to create something excellent and build our reputation.
Unlimited
Think big, think global. Plan for the future, plan for scale. Create scaleable processes to support business needs and ways of designing. Don't place limits on your imagination or creativity.
Diligent
Take a conscientious approach. Consider security in every decision — present the company in a way which shows we take security seriously and can be trusted.
Collaborative
Approach everything with curiosity and enthusiasm. Always learning. Work collaboratively with other functions across Cloudsmith to support their creative needs and achieve our shared goals. Assume positive intent at all times.
Empathetic
Always place the developer/customer/audience at the centre to create intuitive and engaging designs that communicate clearly and effectively.
Transparent
Communicate honestly and with integrity. Share knowledge and information openly. As a function that supports the creative needs of other functions, we might spot opportunities for connections or efficiencies — join the dots where possible.
Be awesome
Above all else, be a decent human being, always striving to do their best.
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