---
title: "Customer Success"
description: ""
canonical_url: "https://cloudsmith.com/company/customer-success"
last_updated: "2026-10-26T11:23:11Z"
---
# Customer Success

Careers / Teams

## Customer Success at Cloudsmith

We help every customer get the most out of Cloudsmith, from the moment they select Cloudsmith, through onboarding and complete rollout. We build strong relationships with our customers, and we're on hand to support them whenever they need us. 

### What we do

We guide customers from onboarding to full rollout, helping them get the most from Cloudsmith across every format, team and pipeline.

### How we work

We act as a partner, not a ticket queue. We listen closely, solve problems fast and turn what we learn into a better product.

### Who we work with

We work with every part of the business; partnering with our Engineering team to address customer needs, and with our Product team to ensure customers' needs are top of mind.

**Members:** 31

**Working across:** India, UK, US

[3 roles available](#open-roles)

Working at Cloudsmith

## Hear it from the Customer Success team

What’s it actually like to work at Cloudsmith? Our team share the moments, quirks and everyday things that make working here what it is.

> They help you through everything you ask them. And the culture that we built here, the transparency and everything, so great.

— Ranjan Singh, Senior Support Engineer

> I'm a senior support engineer, but I can push the boundaries of what that means. And I get support for doing that from individuals and different teams.

— Jeff Taylor, Senior Support Engineer

> We don't want to be a silo. We want the customer's voice, opinions, issues and feature requests to resonate with everyone within Cloudsmith.

— Dave McConville, Customer Success, Team Lead (AMER)

> Transparency is the biggest thing in Cloudsmith. Everybody that you work with, there's nothing hidden from you.

— Abhinav Gehlot, Lead Support Engineer

Compatibility

## What we look for

### Smart

Don't do simple tasks over and over, look for efficient ways to work. Create document and asset templates, automate tasks where possible and help people to self-serve to leave more time for the big projects.

### Innovative

Employ a problem-solving mindset at all times. Look for better ways to communicate. Every touchpoint internally and externally is an opportunity to create something excellent and build our reputation.

### Unlimited

Think big, think global. Plan for the future, plan for scale. Create scaleable processes to support business needs and ways of designing. Don't place limits on your imagination or creativity.

### Diligent

Take a conscientious approach. Consider security in every decision — present the company in a way which shows we take security seriously and can be trusted.

### Collaborative

Approach everything with curiosity and enthusiasm. Always learning. Work collaboratively with other functions across Cloudsmith to support their creative needs and achieve our shared goals. Assume positive intent at all times.

### Empathetic

Always place the developer/customer/audience at the centre to create intuitive and engaging designs that communicate clearly and effectively.

### Transparent

Communicate honestly and with integrity. Share knowledge and information openly. As a function that supports the creative needs of other functions, we might spot opportunities for connections or efficiencies — join the dots where possible.

### Be awesome

Above all else, be a decent human being, always striving to do their best.

Open roles

## Find your next role

- [Onboarding Manager](/careers/customer-success/onboarding-manager-8546171) (Customer Success, NI, GB, ROI)

- [Senior Technical Support Engineer](/careers/customer-success/senior-technical-support-engineer-8240951) (Customer Success, NI, GB, ROI)

- [Support Team Lead](/careers/customer-success/support-team-lead-8448681) (Customer Success, Jaipur, India)

### We are always looking for exceptional talent

Don’t wait for the perfect role. Tell us what you could bring to take Cloudsmith to the next level.

[Connect now](https://careers.cloudsmith.com/connect)

Skip the queue

## We are always looking for exceptional talent

Don’t wait for the perfect role. Tell us what you could bring to Cloudsmith.

[Connect](/#connect)